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PSTN Line Rental

Basic phones line supplied on short term contracts

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Free PSTN Phone Line Installation or Transfer

Order a PSTN line, with our broadband, and save up to £100 with this offer!



PSTN Lines

Basic analogue lines with a single phone number

  • Available as Residential, Business or Multi-line forms
  • Residential lines supplied with Care Level 1
  • Business and Multi-line supplied with Care Level 2
  • Residential and Business lines support ADSL and FTTC broadband
  • Transfer your line within 10 working days without disruption
  • New line lead times vary from 3 days to 20 days depending on available slots
  • Available across the UK

 

 

Single PSTN Lines
Single PSTN Lines

The traditional style phone socket you see in most homes and businesses is known as a PSTN line. The single PSTN line form comes either as a residential (care level 1) or business (care level 2) form. It is these lines that can be used in conjunction with ADSL or FTTC to supply broadband connectivity to your premises.

Multi-Line PSTN
Multi-Line PSTN

Multi-lines differ from single lines in as much as they can't support broadband. However, what they can deliver is one phone number, but multiple lines to call out on, or receive calls through. This can then be connected to a basic phone system to handle, which can work out cheaper than the equivalent ISDN solution.


Supplied & Supported by Openreach
Supplied & Supported by Openreach

The lines we provide are supplied and supported by Openreach. Openreach are part of the BT Group, but are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as everyone else. Using Openreach also means that we have 100% UK coverage, and that you can choose who your broadband provider is, and not limit yourselves to just our packages.

Fully Itemised Paperless Billing
Fully Itemised Paperless Billing

When you make calls through our lines we fully itemise each call allowing to you track spend. Alongside our standard online itemised billing you will find graphical statistics and powerful interrogation solutions providing you the ability to better understand what makes up the bulk of your call costs. To help the environment and to keep costs low we don't send out paper copies of calls, they are solely available online.


Broadband Support
Broadband Support

A single PSTN line can support ADSL and FTTC broadband. You are not restricted to purchasing CIX broadband, but we would of course like to supply you both solutions. If you are arranging a new PSTN installation we are able to supply broadband on a simultaneous basis ensuring that once the line is live so too is your broadband connectivity.

Directory Enquiries Listing
Directory Enquiry Listing

If you would like to appear, or not to appear in the directory enquiry, as a residential or business user, then we can set how this appears. Simply contact us to make any amendments, all of which are completed without additional charge.


Short Term Contracts
Short Term Contracts

Unlike the vast majority of our competitors, we operate our PSTN lines on 1 month contract terms. We believe that as long as we remain competitive and provide the support you require, there should be no need to restrict your line provider choice.

UK Phone & Email Support
UK Phone & Email Support

Our support staff are highly trained in dealing with telephone support queries. Using the very latest WLR3 platform from Openreach ensures we have powerful diagnostic tools and the ability to pick appointments whilst you are on the call to us. All support is housed in the UK within our Croydon offices.


Order Types

Transferring existing lines or installing new lines, we can deliver

Like-For-Like Transfer
Like-For-Like Transfer

When you have an existing line with another provider, and wish to move this across to CIX we would typically action this on a like-for-like basis. This ensures that your phone number and line features remain the same without any disruption or downtime. When you move the line, any existing broadband remains functional and continues to operate with the existing ISP.

Transfer with Changes
Transfer with Changes

When we transfer an existing phone line we can arrange to make changes to the line properties or features. For example, you may wish to change your line from a residential line, to a business line, or perhaps you would like caller display enabled. We can handle all of these as part of the switch.


New Installation
New Installation

If you require a new phone line we are able to arrange this into your property. Provide us notes of where you would like it installed and these will be passed to the assigned engineer. Full details of the appointment slot for the visit are supplied in advance and can be changed if they're not suitable.

Change of Address
Change of Address

A change of address order would be required if you wish to retain your phone number as part of a move. There are some restrictions regarding number retention which can complicate matters, but our staff are trained to check and can advise on alternative arrangements if necessary.


Restart Stopped Line
Restart Stopped Line

When a phone line is cancelled it can sometimes enter a 'stopped' state. The circuit still exists, but it remains unusable. Restarting a stopped line is considerably cheaper than a new installation as no engineer need visit, simply the circuit is bought back into service the same day. If a stopped line is available, it will be offered to you by our staff as an option.

Download Line Rental Pricing

Download Line Rental Pricing

We recommend you contact us with your requirements and we can provide you an obligation free quotation. Line rentals can be complex, so to ensure that you understand the costs fully our team are happy to put together a proposal. If you prefer, a complete pricing list for our lines can be accessed here.

Download Rates

Care Levels

Levels of support from Openreach

Don't under estimate your reliance on a working phone line. Don't take the chance of a slow response time from Openreach, and instead invest in a higher care level to act as your insurance policy should the unexpected happen.


Business PSTN Lines Monthly Cost (ex.VAT) Description
Care Level 2.5 Standard Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.
Care Level 3 (per channel) £3.80 Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.
Care Level 4 (per channel) £5.50 Clear within 6 hours, any time of day, any day of the year.

Residential PSTN Lines Monthly Cost (ex.VAT) Description
Care Level 1 Standard Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays. For example, report Tuesday, clear Thursday.
Care Level 2 £1.54 Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.
Care Level 3 (per channel) £3.80 Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.
Care Level 4 (per channel) £5.50 Clear within 6 hours, any time of day, any day of the year.

Contract Length

Amongst of the shortest term PSTN line contracts in the UK

Minimum contract lengths
New Installation 1 month
Transfer Line 1 month

FAQ

Answers to common questions

The timescales for a new phone line depends on the available appointments locally from Openreach. These can vary typically from 3 to 8 working days. By default we will always select the soonest available appointment, although we can change this should this fail to suit you.

In the event you have a phone socket that you know isn't being used, there is a chance that the circuit is still present. This is known in the industry as a stopped line. A stopped line can be restarted the same day, and at a reduced cost compared to a new installation. Before we restart a stopped line we like to know that our clients have:

a) Located the socket
b) Plugged in a handset and listened for a dial-tone
c) If present dial 17070 which will read the circuit number back to us

We ask this to ensure that the circuit is present, and the stopped line you reference matches up to what we see in Openreach. As no engineer visits it is important that we know the line and wiring are in good condition, and hence the need to test with a handset.

If you do have a stopped line then we can normally restart the circuit the same day with the same number. In the event you would like another number, or wish to pick your own number it may take a further 1-2 days to re-activate. The cost of restarting a stopped line is £30+VAT.

Should you have a socket present, but it is without a dial-tone then you will still need to opt for a new line installation with the full installation charges.

If we complete a like for like transfer of a line, there is an Ofcom regulated timescale of 10 working days. The existing phone number(s) and features will be transferred in the process without any downtime or disruption.

If you are transferring from an LLU based phone supplier (such as Sky or TalkTalk), or you wish to move from Virgin, then additional steps, charges and time scales may apply. Please contact us for confirmation if this will be applicable to your line transfer.

If we are transferring your line from another provider your phone number will remain the same.

Once a phone line has transferred to CIX you should make use of the diagnostics and fault raising tools within our control panel. They allow you to raise a fault in real-time to Openreach around the clock. We provide a tool allowing you to see notes as they arrive with us. Should you have any general questions then we are always available by calling or emailing us.

We are able to provide a number selection service. A one-off charge of £15+VAT applies to number selection requests.